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IT Support
Highly-reated Business IT Support
IT Support Built for Business
Many small and medium sized businesses lack an effective, efficient, and qualified IT Support team backing their business. This is why we’ve spent the last decade building a portfolio of services very similar to those used in big business enterprises, that are affordable and purpose-built for your business.
Our helpdesk is available 24×7 and all of our technicians are trained, certified, and experienced at resolving issues across the full IT spectrum.
Interested in completely outsourcing your business IT needs? Our managed services portfolio is trusted by many organizations just like yours.
24x7 Helpdesk
Many issues need to be resolved over night, on the weekends or even on Holidays when the office is closed. Our support team works on and outside of your normal hours to ensure that your users have the support they need, when they need it most.
Remote & On-site
During the COVID-19 Pandemic, we supported the vast majority of our customers 100% remotely. This reduced support costs and allowed our team to provide the same level of service without ever stepping foot on customer sites.
Remote Monitoring
The vast majority of critical issues can be detected well in advance of a disaster. So many small and medium sized businesses fail to catch these issues and the outcome is always more costly. Our team of techs and engineers will notify you of any problems.
Support Portal
When you subscribe to our IT support services, we provide detailed billing based on ticket numbers and a support portal. The support portal can be accessed by key personnel who need to track issues through their complete lifecycle.
Effective IT Support Requires a Top Notch Team
Our team of technicians provide IT Support to more than 100 businesses across Maryland, Delaware, Washington, D.C. and Northern Virginia. Each customer we work with is unique. While many of our tools, processes and approach stays the same from customer to customer, we take the time to understand your needs and business. This is how we out perform our competition.
- 30k Support tickets were closed last year
- 200+ Users were supported by our team
- 4000+ Hours of IT Support provided in 2020
- 10 Disasters were recovered from in full
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Looking for an IT team to back your business needs? Or just have general questions? Reach out - we can help!
Business IT Essentials
Managed Services
Having a solid strategy
and support team is essential to business operations, regardless of how many
employees are in the office. Forbes found that the vast majority of small
businesses lack the IT essentials and as such suffer more down time. Our managed
services provide your business with peace of mind and far less technology-related downtime.
Cybersecurity
Cybersecurity (should be) in the forefront of every business strategy. Protecting your "crowned jewels" and customer information is essential. We are certified and highly qualified and continue to out pace our competition with our cyber-services. Our standardized cyber-services are the perfect fit for your business.
Consulting
Strategy, risk analysis, architecture and system security planning are all very complicated subject areas. Our team has decades of combined experience with Federal, State, Local and Private Business. We are prepared to handle your next project through our professional consulting services. We are committed to serving our clients' needs.
